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DELHI CYCBER CELL BUSTED FRAUD GANG BASED IN JHARKHAND, USING FAKE CUSTOMER CARE NUMBER ON GOOGLE

March 01, 2019 07:53 PM

New Delhi (Face2News)

Withthe arrest mastermind of the gang, an Online Fraud racket has been busted who have cheated several people all over India after taking OTP (one time password). 

Meghna Yadav, IPS, DCP, said, on dated 15.11.2018, a complaint was submitted, in which the complainant stated that when she was facing some problem in the payment gateway of club factory shopping website, she searched a customer care number of club factory over Google search engine. And she found a fake mobile number of club factory customer care. She contacted the said mobile number and discussed the issue facing in doing payment over club factory website. The cheater, pretending as from customer care department of Club Factory, asked allcredentials i.e. bank registered mobile number, debit card number, CVV and OTPof her axis bank account. And total six unauthorized UPI transactions of totalamount Rs. 85896/- were made from her bank account by the said impostor,a case vide FIR No. 05/19 U/S 420 IPC was registered at PS Geeta Colony.

TEAM CONSTITUATED 

To crack the above said case, the case was transferred to Cyber Cell ShahdaraDistrict, a team comprising of SI Devendra Chahar, HC Rajeev Kumar, Ct. Vikas,W/CT. Monica, was constituted under the supervision of Insp. Sunjay Sharma,Incharge/Cyber Cell, Shahdara district.

INVESTIGATION:

During the course of investigation,details were obtained from Axis Bank where the account of the complainant existand from the NPCI, as the said transactions were made through UPI. On receivingthe report from the concern bank and from NPCI as well, it was revealed thatthe cheated amount was transferred into different virtual wallets and onrouting the said amount into many virtual wallets and bank accounts.

The cheats physically withdrew the said cheated amount from different customer servicecenters of different bank which are being installed by all the commercial banksto make the accessibility of all the banking facility amongst the rural peoplein Jharkhand.

Apart from the said findings, the cyber cell Shahdara districtalso investigated the facts of publication of fake customer care numbers over Google search engine. As per the investigation into the said facts the cyber cellfound many Google plus accounts by which many fake customer care numbers alongwith that customer care number, which was found by the complainant, were beingpublished using the name of different companies i.e. Banks, shopping websites,virtual wallets etc.

To find out the real man behind thepublication of fake customer care numbers over Google search engine, all theregistration details and IP logs against all the publications against all theGoogle plus accounts were taken from Google. On having the details thetechnically the team of cyber cell Shahdara district analyzed hundred of numbersof all the CDRs and IPDRs against all the Internet protocol addresses. Onanalyzing the details cyber cell found the most interesting things that was thecommon addresses and locations between the real beneficiaries of the cheatedamount and the creator of the alleged Google plus accounts which were used forpublishing the fake customer care numbers. 

MODUS OPERANDI

This type of cheat groups publish many customercare numbers of different banks, virtual wallets, shopping websites and otherfinancial institutions over Google search engine with the help of creating fakeGoogle plus accounts. Whenever any person searches any customer care number ofany bank, virtual wallet merchants, shopping websites etc over Google, thatperson will find many mobile numbers along with toll free numbers. For seekingbetter customer service and one to one call, people generally call over thegiven mobile numbers instead of toll free numbers. The said type of gang takesundue advantage of the said tendency of people. And on the name of resolvingthe payment issue etc. the fake customer care service provider extracts thecomplete details of the debit credit cards information i.e. card number, CVV number along with OTP and registered mobile numbers to the bankaccount, hence transfer thewhole amount into various E-wallets/virtual accounts & routed the moneyinto other e-wallet & transfer into bank accounts & pay the utilitybills i.e. electricity bill, DTH & Mobile recharge & etc. Henceconverting illegal money stored in E-wallet into cash.

Police have recovered one smart phone, One keypad phone, Two debit cards., Four Passbooks and cheque books.  The Accused identified  as Daud Ansari (34)  District Deoghar, Jharkhand.  

FACE2NEWS ADVISES

Never share your credential information i.e. Debit/Credit card number, CVV number along with OTP andbank registered mobile numbers to anybody. In the absence of saidinformation nobody can cheat you ever.

 

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