Haryana

CM WINDOW CHEERS FOR REDRESSING IMPRESSIVE 83.17 PERCENT COMPLAINTS ACROSS THE STATE

June 13, 2019 05:58 PM

Chandigarh (Face2News)

An impressive 83.17 per cent of complainants across the state are satisfied with faster and real-time redressal of their grievances received at CM window and Harsamay portal of Haryana Police. This was revealed in a state-wide telephonic survey where a random sample of complainants was contacted to ascertain whether they were satisfied with the handling of their complaint.

Highest satisfaction score of 96 per cent was reported on Harsamay portal in Fatehabad district (with 63 contacts) whereas the same was observed 94 per cent in Jind (190 contacts) and Dadri (106 contacts), 93 per cent in Yamunanagar, 92 per cent each in Panchkula, Ambala, Jhajjar, 91 per cent in Narnaul and 85 per cent in Karnal.

Giving this information here today, a spokesman of Police Department said that Police had introduced a feedback mechanism where inflow and disposal of complaints at CM window and Harsamay portal are being regularly monitored. The above 83.17 per cent figure comes out during a feedback taken from districts between April 1 and 30, 2019. All Police districts and GRP at their own level are required to call the complainants on a randomised basis to obtain the feedback about redressal of grievances.

He said that satisfaction level at CM window was on higher side averaging with 83.25 per cent whereas Police has recorded satisfaction level of 83.08 per cent in terms of Harsamay portal.

In case of CM window, complainants of district Ambala and Jhajjar witnessed maximum satisfaction level of 96 per cent each followed by 92 per cent in Charkhi Dadri, 91 per cent in Panipat, 90 per cent each in Jind, Kurukshetra and Karnal and other districts accounted for the rest of the satisfaction level. During this period, 182 and 98 complainants were contacted through feedback call centres in Ambala and Jhajjar districts respectively.

Similarly, highest satisfaction score of 96 per cent was reported on Harsamay portal in Fatehabad district (with 63 contacts) whereas the same was observed 94 per cent in Jind (190 contacts) and Dadri (106 contacts), 93 per cent in Yamunanagar, 92 per cent each in Panchkula, Ambala, Jhajjar, 91 per cent in Narnaul and 85 per cent in Karnal.

He said that Police randomly examines and verifying grievances received on CM window and Harsamay portal and action taken thereon to ensure speedy disposal and satisfaction to the complainant. Regular monitoring of satisfaction level will further encourage the public to use these online portals for redressal of grievances, he added.

 
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