ALSO ORDERS RS. 5,000 COMPENSATION TO THE COMPLAINANT , RECOMMENDS DISCIPLINARY ACTION AGAINST XEN FOR NEGLIGENCE
Sanjay Kumar Mishra /Chandigarh,
Haryana Right to Service (RTS) Commission taking a strict stand against negligence has imposed a fine of Rs. 10,000 on the SDE of the Public Health Engineering Department for failing to provide service within the stipulated time frame. The Commission has also directed that Rs.5,000 be paid as compensation to the complainant, Sh. Kuldeep Singh, a resident of Hansi. The penalty amount will be deducted from the officer's salary for June 2025.
Sharing information in this regard a spokesperson of the Commission said that the matter relates to an application submitted on February 3, 2025, requesting the restoration of water supply. The service was to be provided by February 6, 2025, but was only restored on May 8, 2025—after an interim order by the Commission. Earlier, the complainant’s three previous complaints were wrongly closed, which had already been confirmed by the Commission.
The email sent by the complainant on June 12, 2025, described the SDE's behavior as “careless and indifferent,” highlighting the difficulties faced by common citizens.
The Commission also found the conduct of FGRA-cum-XEN, Sanjeev Kumar Tyagi, to be highly unsatisfactory. Despite clear directions from the Commission, he took no meaningful action and closed all three complaints based solely on reports from subordinate staff without conducting any hearing. He was also absent from the Commission’s hearing without informing in advance.
The Commission also mentioned that the senior officers of the Department were already sensitized about the legal obligations through a training session in the presence of the Commission on 18th September 2024, yet such negligence is being repeated.
Therefore, the Commission has recommended that the Department’s Commissioner and Secretary initiate disciplinary proceedings against the XEN under the Right to Service Act. The department has also been asked to report back to the Commission within 30 days on the action taken.
This case will be included in the Commission’s Annual Report for the year 2025–26, which will be presented before the Haryana Vidhan Sabha.
