Sanjay Kumar Mishra/Chandigarh
The Haryana Right to Service Commission has directed the Uttar Haryana Bijli Vitran Nigam (UHBVN) in Panipat to compensate consumer Smt. Bimla with a sum of Rs. 5,000 for the unnecessary inconvenience caused due to the generation of average bill by the Nigam.
While giving this information here today, a spokesperson of the Commission shared that Smt. Bimla had approached the Commission regarding the average billing of her electricity meter generated by UHBVN, despite having regularly paid her bills up to May 2024. On her request, the Nigam failed to provide the service within mandated seven days, resulting in undue harassment to the consumer. Furthermore, the consumer was issued average billing for nearly a year, from July 2023 to July 2024, instead of receiving an accurate bill.
According to the complaint, Smt. Bimla had initially approached the First Grievance Redressal Authority, but her complaint was closed after one month without resolution.
In response to the consumer’s grievance regarding the average billing, the Commission conducted a thorough review of the case. It was evident from the findings that the apathy of UHBVN officials had led to the consumer’s hardship. After hearing from the concerned authorities, the Commission directed UHBVN to compensate Smt. Bimla with Rs. 5,000 for the inconvenience caused. The Nigam was instructed to either adjust the amount in the consumer's account from its own funds or transfer the compensation directly to the consumer’s bank account.
The XEN of UHBVN has been directed to submit a compliance report to the Commission by January 10, 2025.