POLICY HOLDERS ALLEGEDLY TARGETED BY CALLERS POSING AS INSURANCE COMPANY REPRESENTATIVES AND OFFERING FALSE POLICY BENEFITS AND UPGRADES, ₹2 LAKH CASH, 48 MOBILE PHONES, ONE LAPTOP, 38 SIM CARDS AND 22 DEBIT/CREDIT/PAYMENT CARDS RECOVERED, OVER 600 SHEETS CONTAINING POLICYHOLDER DETAILS, 67 REGISTERS/ NOTEBOOKS AND 38 PURPORTED COMPANY IDENTITY CARDS ALSO RECOVERED. TWO BANK ACCOUNTS LINKED TO FIVE CYBERCRIME COMPLAINTS ON NCRP.
Face2News/New Delhi
Police reported to have busted cyber cheating call centre operating from Janakpuri busted on Wednesday.
Acting upon the information, a dedicated team led by Insp. Amit Dhani, comprising SI Sandeep Dalal, SI Vishu Pratap, SI Deepak Mehla, SI Chandra Shekhar, HC Anil, HC Anil, HC Vinod, HC Vikas, HC Karan, HC Praveen, HC Vinay, HC Jai Prakash, Ct. Vikas, Ct. Ankit, W/HC Bharti and W/HC Kavita, was constituted under the leadership of Sh. Rajesh Kumar, ACP/Operations, West District, and the overall supervision of undersigned.
The team raided the premises and during the raid, 43 persons—32 females and 11 males—including the owner and 42 employees were found at the premises. The employees included telecallers, managerial staff, HR and administrative personnel.
Several employees were found seated at workstations and making calls through keypad mobile phones. They were allegedly contacting policyholders of various insurance companies, including PNB MetLife, SBI Insurance, ICICI Lombard and Bharti AXA, while posing as representatives of the respective companies.
During enquiry, the owner and administrative staff failed to produce satisfactory authorisation documents from any bank or insurance company to substantiate their authority to contact policyholders or obtain their personal data.
In this regard, FIR No. 450/2026 under Sections 318(4)/61(2)/3(5) BNS was registered at PS Janakpuri.
During the course of investigation, five accused Vishal Kapoor (Owner), Nitin Sharma (Admin), Gunjan (HR Manager), Ajay (Assistant Manager) and Bheem (Manager)—were arrested, while the remaining 38 persons were telecallers who had also been apprehended during the raid.
MODUS OPERANDI: During the course of investigation, it emerged that the owner, Vishal Kapoor, allegedly procured and supplied policyholder data and contact numbers to the telecallers.
The telecallers allegedly approached policyholders while impersonating insurance company representatives and offered policy upgrades, insurance-related benefits and other attractive schemes. Interested customers were then referred through managerial and HR/Admin staff to the owner.
The managerial staff allegedly discussed and negotiated the proposed deals with customers and forwarded their details to the owner. The owner allegedly coordinated the final transactions and provided bank account details for the transfer of money.
Employee identity cards bearing the name “AMSR Wealth Creators Pvt. Ltd.” were being used at the premises. A WhatsApp group titled “AMSR Daily Reporting” was allegedly used to share daily work updates and customer leads. Employees were reportedly paid their salaries exclusively in cash.
During verification, two bank accounts found in the owner’s mobile phone were linked with five cybercrime complaints on the National Cyber Crime Reporting Portal (NCRP).
KNOW THE ACCUSED: Vishal Kapoor, aged 35 years, resident of Greater Faridabad, Haryana — Owner: Allegedly operated and controlled the call centre, supplied policyholder data, received customer leads and provided bank account details for money transfers.
Nitin Sharma, aged 39 years, resident of NIT-II, Faridabad, Haryana — Admin: Allegedly handled administrative coordination and facilitated the routing of customer leads between employees and the owner. Mobile phones and a laptop attributed to him were recovered and are being examined.
Gunjan, aged 23 years, resident of Dwarka Mor, Delhi — HR Manager: Allegedly facilitated the routing of interested customer leads to the owner and handled HR-related coordination.
Ajay, aged 24 years, resident of Uttam Nagar, Delhi — Assistant Manager: Arrested in connection with his alleged role in the call centre operation.
Bheem, aged 35 years, resident of Faridabad, Haryana — Manager: Arrested in connection with his alleged role in the call centre operation.
RECOVERY: ₹2,00,000 cash, One HP laptop. 48 mobile phones—40 keypad phones and 08 smartphones, 38 SIM cards allegedly obtained using false particulars., 619 A4 sheets containing customer/policyholder details. 67 registers/notebooks containing customer details. 38 purported company identity cards bearing the AMSR name.
👉 22 debit/credit/payment cards of various banks.APPRECIATION BY SENIOR OFFICERS
Recognising West District’s sustained efforts and consistent crackdown on cybercrime, *Sh. Anurag Kumar, IPS, Commissioner of Police, Delhi;* *Sh. Neeraj Thakur, IPS, Special Commissioner of Police, Law & Order–II; and *Ms. Suman Goyal, IPS, Joint Commissioner of Police, Western Range,* appreciated the team’s dedicated efforts and coordinated action in busting the organised insurance-related cyber cheating syndicate.
Further investigation is underway to examine the recovered devices and records, trace the source of policyholder data, verify the linked bank accounts, identify affected policyholders and establish the individual roles of those involved, said Hareshwar V. Swami, IPS, DCP, West District, Delhi/
