DELHI CYBER POLICE CRACKS DOWN ON ILLEGAL INTERNATIONAL CALL CENTRES,  23  ARRESTED FROM THREE LOCATIONS 

MAJOR CRACKDOWN ON ORGANISED CYBER-FRAUD AND ILLEGAL INTERNATIONAL CALL-CENTRE NETWORK., SIMULTANEOUS RAIDS CONDUCTED AT THREE LOCATIONS IN WEST DELHI.23 PERSONS, INCLUDING CALL-CENTRE OWNERS, MANAGERS, BANKERS AND TELECALLERS, ARRESTED, 2 HIGH END CARS, 27 LAPTOPS, 28 MOBILE PHONES, RS 79,200/- CASH, 11 ROUTERS, 36 HEADPHONES AND 25 ADAPTER RECOVERED.

Face2News/New Delhi

West District Police has achieved a significant breakthrough against an organised cyber-fraud network allegedly operating illegal international call centres from multiple premises in West Delhi and targeting citizens of the USA, Canada and European countries through impersonation-based technical-support fraud. 

Based on specific intelligence and technical inputs regarding illegal international call centres operating in West Delhi and allegedly targeting citizens of the USA and Canada, coordinated operations were conducted by teams of PS Cyber and Special Staff.

A dedicated team of PS Cyber comprising SI Ankur Ohlan, SI Gaurav, SI Happy, SI Yogesh, HC Naresh, HC Sunil Kumar, HC Ved Prakash, HC Jagdish, HC Sandeep, HC Manish, HC Sanjeet, HC Nisha, Ct Rajender and Ct. Sandeep was constituted. Another team of Special Staff comprising SI Naresh, ASI Vinod, ASI Kaptan, ASI Umesh, HC Devender, HC Deepak and Ct. Sanjay was constituted.

The teams worked under the supervision of SHO/Cyber West, Inspr./Special Staff and ACP/Ops./West.

On 17.09.2026, acting on specific intelligence, the teams conducted coordinated raids at three locations in Meenakshi Garden, Ajay Enclave and Kirti Nagar, Delhi.

During the raids, illegal international call-centre setups were found operational from the premises, where the accused were allegedly impersonating Apple/iOS and Microsoft technical-support/customer-care personnel and communicating with foreign nationals through internet-based calling applications.

During the operation, 23 persons, including alleged owners/organisers, managers, bankers and telecallers, were arrested/apprehended. The premises were found equipped with multiple laptops, mobile phones, routers, headphones and other technical equipment used for operating the call centres.

Examination of the recovered digital devices revealed internet-based calling and remote-access applications including Google Voice, X-Lite, EyeBeam, MicroSIP and UltraViewer. The devices also contained foreign call histories, lists of overseas telephone numbers, victim-related information, payment screenshots, WhatsApp conversations and other incriminating digital material.

Further scrutiny revealed WhatsApp Business accounts and multiple groups allegedly being used for operational coordination, TFN-related information and handling of fraudulent proceeds.

During the coordinated operations, 02 high-end cars (Thar & Grand Vitara), 27 laptops, 28 mobile phones, 11 routers, 36 headphones, 25 adapters and ₹79,200/- cash were recovered.

MODUS OPERANDI:  Investigation has revealed that the accused persons were allegedly operating organised illegal international call centres from residential premises converted into workstations.

*The alleged modus operandi was as follows:*

The accused allegedly targeted victims in the USA, Canada and European countries through social-engineering techniques while impersonating Apple/iOS and Microsoft technical-support/customer-care personnel using fake identities.

Fake pop-ups/messages regarding unauthorised purchases, subscriptions or security issues were used to induce victims to contact Toll-Free Numbers handled by telecallers operating from India through internet-based calling applications.

After gaining the victims’ confidence, calls were allegedly transferred to persons posing as senior officials or “Bankers,” who demanded payments of approximately USD 149, USD 249 or USD 499 for resolving the purported issue. Victims were allegedly induced to make payments through Apple Gift Cards or Zelle, following which the payment details were circulated among network members for collection and conversion of the fraudulent proceeds.

Applications such as Google Voice, X-Lite, EyeBeam and MicroSIP were used for international internet-based calling, while UltraViewer was used for remote desktop access.The network allegedly used VoIP-based calling and other technical methods to conceal its actual location and identity and bypass lawful international calling gateways.

KNOW THE ACCUSED: Saurabh Sharma, Age 36 years – allegedly owner/organiser. Rahul Verma, Age 24 years, Telecaller.Raju, Age 23 years, Telecaller.Ratan Kumar, Age 25 years, Telecaller.Nilesh Mishra, Age 32 years, Telecaller. Vikash Giri, Age 35 years, Telecaller. Navjot Singh, Age 31 years, Manager.Saranjeet Singh @ Jerry, Age 31 years – Owner of call centre.Taranjeet Singh @ Jazz, Age 34 years – Owner of call centre.Nitin Das @ Karan Rai @ Nathan, Age 24 years, Telecaller.Saurab Singh @ Jason, Age 25 years, Telecaller.Manmohan @ Maddy, Age 32 years – Banker.Sagar Singh @ Shivi Singh @ Alex, Age 23 years – Telecaller.Gurvinder Singh @ Harry, Age 34 years – Main Head.Sonit Kapoor @ James, Age 31 years – Manager.A, Age 28 years – Telecaller.Madhav Kathuria, Age 20 years.Gursimran Singh, Age 27 years.Harshit Handa, Age 31 years.Shivam Sharma, Age 26 years.Ravi Yadav, Age 39 years.Ayush Bhargav, Age 31 years.Azeem Ahmed, Age 34 years.

RECOVERY : Two high end cars.(Thar & Grand Vitara), 27 Laptops with chargers.28 Mobile Phones.11 Routers. 36 Headphones. ₹79,200/- cash.25 adapters.

The digital evidence is also being analysed to ascertain the complete hierarchy of the network, and accused persons are being interrogated to ascertain their individual roles and the complete network,  said  Mr. Hareshwar V. Swami, IPS, DCP, West Distt. Delhi.